Support for Living Limited - 246 Haymill Close

What inspectors found

From the Care Quality Commission's assessment published 27 June 2024 (assessment visit 16 April 2024). Quoted under the Open Government Licence.

1. Safe

   –No rating No rating

   We found aspects of the service were not always safe, although there had been improvements made by the provider in response to recent concerns.

   There were systems for safeguarding people, although these had not always been followed. There were some risks within the environment. The provider had taken steps to help improve the environment and to support staff to have a better understanding about how to recognise and report abuse.

   Risks had been assessed and planned for. However, these assessments and plans were not always detailed enough to guide staff to make the right judgements about preventing risks.

   People received their medicines safely and as prescribed.

2. Effective

   –No rating No rating

   We identified breaches in relation to person-centred care.

   People's needs were not always assessed and planned for in a person-centred way. People were supported to stay healthy and access healthcare services when needed. The provider assessed people's mental capacity and made decisions in their best interests. We did not assess all the quality statements within this key question. We used the ratings awarded at the last inspection to calculate the overall rating.

3. Caring

   –No rating No rating

   We identified breaches of Regulation in relation to person-centred care and dignity and respect.

   People were not always treated as individuals or given opportunities to make informed choices and gain new skills. People were not always treated with dignity and respect. However, most staff were kind and people had good relationships with them.

   We did not assess all the quality statements within this key question. We used the ratings awarded at the last inspection to calculate the overall rating.

4. Responsive

   –No rating No rating

   We identified breaches of Regulation in relation to person-centred care.

   People did not always receive person-centred care. People's equality and diversity needs were not always well met. Information to support staff when communicating with people was not always detailed enough. However, some staff knew people well and could understand their needs.

   We did not assess all the quality statements within this key question. We used the ratings awarded at the last inspection to calculate the overall rating.

5. Well-led

   –No rating No rating

   We identified breaches in relation to good governance.

   There were systems and processes for identifying and improving quality of care. These were not always operated effectively because people did not always have good quality experience or outcomes. However, the provider had identified improvements were needed and had made changes to help reduce risk and improve quality of care.

   We did not assess all the quality statements within this key question. We used the ratings awarded at the last inspection to calculate the overall rating.