Estervin Court Residential Care Home
- Care home
- 12 beds
- No nursing
- Registered since 2022
- Garretts Green, Birmingham, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
6 months
since the latest rating was published.
54 of 245
rated care homes in Birmingham are rated Requires improvement, like this one.
Estervin Court Residential Care Home: inspection record
Rated Requires improvement in April 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Heartlands (Good, 0.4 miles away) and Lonsdale Midlands Ltd - Yardley Fields (Good, 0.6 miles away).
Nearest care homes:
- – Lea Hall Not yet rated, less than 0.1 miles away
- G Heartlands Good, 0.4 miles away
- G Lonsdale Midlands Ltd - Yardley Fields Good, 0.6 miles away
- RI Abbey Court Care Ltd Requires improvement, 0.7 miles away
- G Yardley Grange Nursing Home Good, 0.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 17 April 2026 (assessment visit 15 October 2025). Quoted under the Open Government Licence.
We carried out a comprehensive assessment of Estervin Court Residential Care Home between 20 October 2025 and 29 October 2025. This assessment was prompted as the service had not been previously inspected.
- Safe Inadequate
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
During our assessment we observed care and reviewed people’s risk assessments, care plans and medicines administration records. We reviewed policies, procedures, training records, incident records and other relevant documentation.
The provider was in breach of 5 legal regulations related to need for consent, safe care and treatment good governance, staffing, and fit and proper persons employed at the service.
The provider’s governance processes were not robust, with audits and monitoring not identifying issues we noted during the assessment. There was a lack of effective oversight and monitoring of the service. Quality assurance systems and processes were not effectively implemented to ensure safety and drive improvement.
The provider did not always ensure all potential risks to people were understood and managed. People’s health was not always robustly monitored and people’s care plans lacked guidance in relation to the potential risks associated with their diagnosed specific medical conditions.
The provider did not have robust processes to identify potential health and safety issues. The provider had not ensured all risks to people had been mitigated and managed, for example, water safety, fire safety and window restrictors. Whilst there were audits completed, these did not identify all the issues we found.
The provider failed to ensure that medicines were consistently managed and stored safely.
Where people lacked mental capacity to consent to their care and treatment, best interest decisions had not been completed in accordance with the Mental Capacity Act 2005.
Staff were positive about working at the service, and they felt able to raise concerns to the management team. Recruitment processes did not ensure safe recruitment of staff.
Staff were kind, caring, and respectful towards the people in their care. Staff worked well with health providers for the best outcomes.
The management team were actively involved in the day-to-day running of the service.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
-
Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated inadequate. This meant people were not safe and were at risk of avoidable harm.
The service was in breach of 3 legal regulations in relation to safe care and treatment due to inadequate care planning and risk assessing and unsafe medicines management, staffing, and fit and proper persons employed at this service.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of 1 legal regulation in relation to gaining people’s consent to their care.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated inadequate. This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
The service was in breach of 1 legal regulation in relation to good governance at the service.
Questions to ask when you visit
- Safe was rated Inadequate on 17 April 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 17 April 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 17 April 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 17 April 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered manager
- Annette Taylor
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Mental Health
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 07529464 (opens Companies House)
Getting help from Birmingham City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Birmingham City Council
- Ask for a care needs assessment
- Phone: 0121 303 1234
- Contact adult social care online
- Support for carers
- Paying for care: Birmingham City Council
Checked on the council's website, November 2026.
Common questions
- Does Estervin Court Residential Care Home provide nursing care?
- No. The Care Quality Commission lists Estervin Court Residential Care Home as a care home without nursing.
- How many beds does Estervin Court Residential Care Home have?
- The Care Quality Commission's register lists 12 beds at Estervin Court Residential Care Home.
- When was Estervin Court Residential Care Home last inspected?
- The Care Quality Commission's latest rating for Estervin Court Residential Care Home was published on 17 April 2026.
- Who runs Estervin Court Residential Care Home?
- Estervin Court Residential Care Home is run by Regent Court Health Care Services Ltd.
- What is Estervin Court Residential Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 17 April 2026.
Contact
- Phone
- 07956 487806
- Address
- 239 Lea Hall Road, Birmingham, B33 8JX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Heartlands (Good, 0.4 miles away) and Lonsdale Midlands Ltd - Yardley Fields (Good, 0.6 miles away).
Nearest care homes:
- – Lea Hall Not yet rated, less than 0.1 miles away
- G Heartlands Good, 0.4 miles away
- G Lonsdale Midlands Ltd - Yardley Fields Good, 0.6 miles away
- RI Abbey Court Care Ltd Requires improvement, 0.7 miles away
- G Yardley Grange Nursing Home Good, 0.8 miles away