Lonsdale Midlands Ltd - Yardley Fields

Possible risks to people had been identified and staff knew how to reduce the risk of harm. There were enough staff on duty to meet people's needs. People's medicines were stored and managed safely. Safe practices were completed to reduce risk of infection and keep the home clean.

People and their relatives were involved in ongoing assessment and reviews of their needs. People were supported to choose from healthy food and drink options and eat a balanced diet which reflected individual dietary needs. Staff worked well with external health professionals and followed their guidance and support.

People were cared for in a kind and considerate manner. They were treated with respect and their dignity and privacy were maintained. People were supported to make choices about how they wanted to receive care, their wishes and decisions were listened to and acted upon.

People's care needs were met in a timely way. Changes to their needs were communicated clearly to the staff team. People were encouraged to maintain their hobbies and interests and set themselves goals and aspirations as part of their activity planning. People and relatives had access to information about how to make a complaint.

The registered manager had a visible presence in the home and promoted an open culture for both people and staff. People's views and wishes were listened to as well as relatives and all were given opportunities to contribute ideas and feedback about how the service was run. The staff were supported by the provider to carry out their duties effectively by being given suitable induction and ongoing training as well as regular supervisions and appraisals. The management team made checks to ensure that people's needs were met, and care was delivered in a safe and person-centred way. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.