Yardley Grange Nursing Home

The home is set out over two floors with access to both floors via a lift. There are numerous communal lounges and visiting areas situated throughout the building for people to use.

People were supported safely, and staff understood the risks associated with people's care. People received safe support with their medicines and learning was taken from any incidents or accidents that occurred. There was a dedicated team of staff responsible for the cleanliness of the home and systems were in place to promote and monitor good infection control practice.

There were sufficient staff available to support people and staff were recruited safely. People were supported by staff who had received the necessary training for their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received support to have their healthcare needs met and the registered manager and staff team worked alongside local healthcare professionals to achieve this. People had their preferences for meals and drinks met and were provided with meals that met their dietary requirements.

People felt well cared for and were supported by staff who knew them well. People were involved in choices in their care and were treated with dignity and respect.

People had access to a range of activities and were supported to maintain relationships that were important to them. People's care records were reviewed to ensure they were up to date.