Madeleine House

We found the following examples of good practice.

● Visitors were screened for symptoms of Covid-19 and were required to complete a lateral flow test on their arrival to ensure their visit could take place safely in line with current guidance. ● People had been supported to maintain contact with people who were important to them. Virtual family meetings and a virtual Christmas carol concert had taken place. ● A Perspex screen was used during some visits. Use of the screen meant people could meet with their visitors in a safe and comfortable environment. ● Staff wore their PPE correctly, but this made some people feel anxious because they were unable to recognise the staff who were caring for them. Staff wore a photograph of themselves on a lanyard around their necks which reminded people who they were. This had a positive impact people on people's wellbeing.

● People had been involved in creating a 'video tour' of their home. The video had been shared with potential new admissions to help them decide if the home was the right place for them to live. ● Staff including housekeepers worked in specific areas of the home which reduced the risk of cross infection. They spoke positively about using 'walkie talkies' to effectively communicate with each other and share information. ● Cleaning schedules had been increased to monitor cleanliness of the environment. A 'fogger' cleaning machine had been purchased and was used to complete deep cleans of the environment. Use of the machine meant areas that were difficult to clean by other techniques were sanitised.

The five questions we ask about services and what we found