Pentlands Nursing Home

There were occasions when staff were not always deployed in a way to ensure people received care and support in a timely manner, although staffing levels were sufficient to ensure people were safe. There was a culture of learning when accidents or incidents occurred. Safe systems ensured consistent and co-ordinated care when people moved between services. Safeguarding requirements were met and any instances of abuse or alleged abuse were notified appropriately to the local authority and the Care Quality Commission. Overall, people’s risks were assessed and managed safely, and the home provided a safe, clean environment. Staff completed a range of training in line with their roles and had regular supervision meetings.

People’s needs were assessed before they moved into the home, and a range of monitoring tools was used to support the care they received from staff. A variety of health and social care professionals supported people to live healthier lives, and to achieve good outcomes. People’s dietary needs were catered for, including people who required a modified diet. People’s consent to care was routinely sought by staff, although consent in the use of attend mobility chairs with lap belts had not been gained.

People were cared for by staff who were kind and knew them well; their dignity was respected. People were encouraged with their independence, and a range of activities supported this. The home supported staff with their wellbeing and regular supervisions, enabling staff to make suggestions or voice any concerns.

People received personalised care that catered for their likes, dislikes and preferences. Care plans provided information for staff about how people wished to be cared for. People’s wishes were sought before they reached the end of their lives, and care plans documented these.

The culture of the home shaped the environment, the quality of care and daily life for people and staff. A positive culture had been developed that was focused on person-centred care and giving people dignity and choice on what was important to them. Auditing systems were robust, and identified any improvements that were required, ensuring good governance.