Heatherdene

People living at Heatherdene were supported with a range of mental health conditions, including schizophrenia and were supported to enable them to live independent lives. Heatherdene provides care and support in one adapted building. At the last inspection, changes were taking place to make the adjacent side of the building into a supported living service where some people were being supported to move into. At this inspection, this work had been completed and Heatherdene operated as a separate entity to the supported living service.

The needs of people living with mental health conditions were well supported. People were cared for by staff who had the right skills and knowledge to meet their needs effectively. The provider carried out appropriate checks to ensure that suitable staff were employed. Risks to people had been assessed and actions put in place to mitigate those risks.

People's health was properly managed and supported. People were supported to access healthcare services and staff ensured that specialist health support was sought when needed. People lived as independent a life as possible and staff supported them to maintain this independence. People were supported by kind and caring staff who understood their emotional and physical needs. People were treated with respect and staff supported them to lead as independent life as possible. People received person centred care that was responsive to their needs. People were supported with occupation and engagement.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by an open, transparent and approachable registered manager. There was a system of checks and audits in place to ensure that any issues were identified, and so improvements could be made.