Wishmoor Rest Home

People were supported by kind, caring staff who knew them well. Staff had completed an induction process, shadowing and had their competency assessed before commencing their roles. Staff received the relevant training to meet people's care needs. Staff were recruited safely into the service and some staff had taken roles as dignity champions.

Medicines were managed safely. Accidents and incidents were monitored, with lessons learned and action taken to mitigate risks to people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's privacy, dignity and independence was respected. People were able to personalise their rooms and had additional communication aids to support their decision making.

The provider offered a range of activities, both internally and externally which people enjoyed. Visitors and relatives were welcomed into the home to take part in activities and share their loved one's experiences.

The provider had a consistent management team and governance systems were in place to provide regular oversight of the service. Internal audits were completed by the provider, registered manager and deputy manager.

Effective systems were in place to gather feedback from people, relatives, staff and professionals which was used to drive improvements and positive outcomes.