Blossom House Residential Home

People were supported by staff who had received training in, and understood, how to protect them from avoidable harm, discrimination, and abuse. The staffing levels maintained at the home ensured people's individual needs could be met safely and flexibly. Systems and procedures were in place to ensure people received their medicines safely and as prescribed, and to protect people from the risk of infection. Accidents and incidents involving people living at the home were analysed by the management team to stop things from happening again.

People's needs and choices were assessed in order to develop effective care plans and achieve positive outcomes for people. Staff received effective induction, training, and support to enable them to fulfil their duties and responsibilities. People were supported to have a balanced diet and any risks associated with their eating and drinking were assessed and managed. Staff and management worked collaboratively with external professionals, team, and agencies to ensure people received coordinated care. Measures were in place to continue with refurbishment and redecoration of the premises to meet the individual needs of the people living at the home.

Wherever possible, people's consent was gained before any care was provided. People were supported to have choice and control over their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff treated people in a kind and caring manner and took the time to get to know them well. People's privacy and dignity was promoted and respected by staff and management. Staff promoted people's lifestyle choices and assisted people to retain their independence. People were encouraged and supported to express their views about the service.

Staff supported people's participation in a range of things to do for fun and interest. People were supported

to fulfil their ambitions and follow their individual interests. People and their relatives had accessible information in how to raise a complaint and the provider had procedures to identify any causes and opportunities for improvement.

The registered manager and provider were keen to promote a culture of support for staff where learning was promoted, and improvements continued to flourish. Staff were clear about their responsibilities and felt able to approach management for any additional support needed. The management and staff team worked in partnership with other professionals and the local community to achieve good outcomes for people.