Mowbray Nursing Home

People's medicines were managed, stored and administered by staff who had received the training to promote safe practices. The registered manager and staff maintained close links with external health and social care professionals to promote people's welfare.

People were supported by staff who had the knowledge about how to prevent and reduce cross infections. People were complimentary about how the home environment was kept clean and free from unpleasant odours.

People and staff said there were sufficient numbers of staff available to meet people's needs without unreasonable time delays. The registered manager kept staffing levels under review alongside people's individual needs to reduce risks to people's wellbeing. The provider's recruitment procedures were followed, and all the appropriate checks had been completed on new staff's suitability to work at the home.

Staff understood people's needs and abilities because they read care plans and received an induction where they worked alongside experienced staff until they knew people well. Staff received training and support to develop their skills and knowledge. Staff had opportunities to reflect on their practice and learn from other staff, so people's needs were effectively met and promoted.

People supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were offered meals and drinks which were suitable for their individual needs and met their preferences to keep people healthy and well. Staff made sure people obtained advice and support from health professionals to maintain and improve their health or when their needs changed.

The provider and management team continued to make ongoing improvements to the home environment and facilities to meet people's needs. People enjoyed spending time in their rooms which they had furnished with personal objects to make these feel homely.

People were cared for by staff who knew them well and who they described as caring. Staff knew about people's individual preferences for care. Staff respected people's dignity and privacy and responded to people's likes and dislikes to support people in following their own interests.

People knew how to raise any concerns and who they should report any concerns to. The registered manager responded to people's complaints and took action to improve care as a result of complaints.

The registered manager and provider were aware of their responsibilities and had developed checking arrangements to monitor the quality of the service people received. The management team were continually looking at how they could provide better care for people. In doing so they valued people's views about the services provided and used these to drive through improvements and further develop services people received.