Kenton Hall Nursing Home

At our last inspection we rated this key question good. The rating for this key question has remained good. This meant people were safe and protected from avoidable harm. The service was operating safely. The management team had identified some aspects of the safe domain required improvement and were in progress with this. The management team fostered a learning culture. There was an effective process in place to ensure people had smooth transitions between other healthcare services. People were safe from the risk of harm. Risks were managed and mitigated safely. There were occasions when risks were not managed as well as they could be, the manager took action to rectify this during the inspection. People felt that the service relied on too many agency staff. The provider had already recognised this and recruitment was in progress. Medicines were generally managed safely, supporting records were sometimes inconsistent, however we identified no impact on people from these inconsistencies.

At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant people's outcomes were consistently good, and people's feedback confirmed this. People’s needs were assessed and met in a person-centred way. Care records were detailed and clinical assessments were undertaken and updated regularly. Best practice guidance was followed when treatments and care were given. Staff worked well as a team internally and with external partners. Decisions about care were made in line with the mental capacity act.

At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care. People were supported to be independent and have choice and control in their lives.

At our last inspection we rated this key question good. The rating for this key question has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. All staff and the management team had a shared direction and a person-centred culture. The leadership team was positive, approachable and competent. Staff felt able to speak up about issues, ideas and improvements. The workforce was diverse and the culture of the service supported this. Effective governance systems were in place. Issues were identified and acted on appropriately.