Pavilion Court

This was a focused assessment. We assessed quality statements relating to people’s safety, independence, experiences and outcomes, and the governance of the service.

At this assessment, we found the service to be good overall. People received safe, person-centred care from staff who understood their needs and worked with them to achieve positive outcomes. People, relatives and healthcare professionals spoke positively about the care and support provided. Staff supported people to make choices about their daily lives, maintain important relationships and remain as independent as possible.

Staff understood and managed risks while promoting people's independence. Care plans contained clear, up-to-date information to guide staff in meeting people's needs. Staff worked effectively with healthcare professionals to support people's health, wellbeing and continuity of care.

The provider maintained a clean, safe and well-maintained environment. Leaders had addressed previous concerns about the premises and infection prevention and control. There were enough suitably skilled and experienced staff to meet people’s needs. Staff received training, supervision and competency assessments to support them in their roles.

Leaders had effective systems to monitor the quality and safety of the service. They identified concerns, took action and monitored improvements to make sure changes were sustained.

The provider was previously in breach of the legal regulation relating to good governance. Improvements were found at this assessment. The provider had addressed previous concerns relating to governance, infection prevention and control, and the environment, and had embedded these improvements into practice. The provider was no longer in breach of this regulation. No new breaches were identified.