Ebenezer House

The home is made up of four single bedrooms and a separate, fully contained, one bedroomed bungalow. There are communal areas in the main home, including the dining and lounge areas, kitchen and garden.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Systems were in place to keep people safe from risk of avoidable harm and abuse. Staff were aware of their responsibilities to keep people safe from abuse. Risks had been appropriately assessed with enough staff members on duty to support people safely. People's medicines were managed safely and the home environment was clean and hygienic. There were processes in place to investigate any incidents to reduce risk of reoccurrences.

A detailed pre-assessment was completed before people moved into the home. People were supported by trained staff who were knowledgeable about people's individual needs. Staff encouraged people to try healthy food options. Staff sought people's consent and encouraged people make their own decisions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff who knew people well. People's individual needs were respected and staff supported people with dignity and respect. People and relatives were involved in the

planning of their support.

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.

Right support The model of care and the accommodation maximised people's choice and control, independence. The environment was spacious and homely. From the outside, it did not give the impression of being a care home. People were encouraged to bring in their own belongings to personalise their own bedroom. People were encouraged by staff to develop their independence.

Right care Care is person-centred and promotes people's dignity, privacy and human rights. People were supported by staff that knew them well and understood their needs. Staff told us about the relationships they had built up with people which had increased people's confidence and enabled them to provide the appropriate support to people even when they were anxious or upset.

Right culture There was a positive, person-centred culture amongst the staff team. The new manager and staff members worked in partnership with people. There was a culture of listening to people and working in their best interest.