London Road Specialist Nursing Home

People's records provided clear information for staff about their role in promoting health, safety and welfare. Potential risks were assessed and kept under review. Staff undertook training in topics which promoted people's health, welfare and safety. Medicine was managed consistent with the provider's policy and procedure. Medication was administered in accordance with people's personalised protocols and guidance.

The service had set up a visiting area within the conservatory reflective of COVID-19 guidance. Staff wore personal protective equipment (PPE) and they understood the importance of infection prevention and control. Both people and staff were routinely tested for COVID, consistent with the current government guidance.

Relatives and staff spoke positively about the open and effective communication between themselves and the management team, and how this enabled all parties to work in partnership with regards to key decisions about people's care.

Staff were supported through ongoing supervision, and meetings were held to share ideas and good practice guidance. The management team kept under review the quality of the service through routine quality monitoring and ongoing and open communication with external organisations to share ideas and keep up to date with good practice guidance.