South Lodge Care Home

The provider had systems and processes in place to safeguard people from the risk of abuse. Staff received training and understood their responsibilities to safeguard people. The provider had systems in places to manage risks to the quality of the service and protect people from the risk of abuse and neglect. However, the systems were not always implemented effectively and as a result, not all risks were assessed adequately. Following our feedback, the provider took immediate action to mitigate the risks we were concerned about. The equipment and facilities were well maintained. Staff had received training about environmental risks and understood their responsibilities.. Staff were recruited safely and received ongoing training and support within their roles. However, not all staff supervisions were up to date. The acting manager was in the process of addressing any gaps in staff supervision. Staff managed medicines and treatments safely and met people’s needs. Some medicine records were not always detailed for medicines taken on an 'as required' basis. Action was taken promptly to address this during the assessment process.