Toller Road

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff continuously asked people about their views and choices and these were documented.

Staff supported people to independently choose and cook their own meals, and healthy eating was promoted. Staff ensured people's healthcare needs were met. Staff were alert and responsive to any changes in people's needs and liaised with health care professionals. Staff received an induction before they started work with the service and specific training to meet people's individual needs. Staff felt well supported by the management team and continued professional development was promoted and encouraged by the registered manager.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Staff provided care and support in a caring and meaningful way. They knew the people who used the service well and had built up kind and compassionate relationships with them. One person told us, "Staff are like

family." Staff supported people to maintain relationships with family and friends and felt proud to support people in their decision to move onto supported living or live nearer to their relatives.

Quality assurance processes were robust to give oversight of the service. The registered manager and provider had ideas of how to continuously improve people's lives and valued working in partnership with others to achieve this.