Harley House Care Home Ltd

People's safety was promoted. Potential risks to people's safety had been assessed and care plans provided clearer guidance for staff to follow to reduce risks. Care plans and risk assessments were monitored and reviewed regularly. When accidents or incidents occurred, learning was identified to reduce the risk of them happening again.

People received their medicines as prescribed. Further improvements had been made to the management and storage of people's medicines, and staff competency to administer medicine was checked regularly.

The provider continued to follow safe staff recruitment processes. Staff training and support had significantly improved to ensure people received effective care and support. Staff used correct techniques to support people to move safely. There were enough numbers of staff available to provide a timely response to people and provide safe care.

People lived in a well-maintained environment that promoted their safety, wellbeing and independence. Cleanliness, hygiene and infection control practices had been enhanced to ensure a good standard of cleanliness to protect people from the risk of the spread of infection.

People's dietary needs were met and where required, staff supported people to eat and drink in a caring manner. People spoke positively about the quality and choice of meals provided to suit cultural and individual food preferences. People's health care needs were met, and they had access to a range of healthcare support when needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's capacity was assessed and any authorisations to deprive people's liberty and best interest decisions were kept under review and monitored.

The provider's quality assurance systems and processes had been reviewed and improved to ensure they were effective and gave the registered manager and the provider a good oversight of the service. Audits and daily visual checks were carried out by the management team, which promoted everyone's safety. The maintenance person was on site daily so any required improvement could be swiftly addressed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk