St Georges

People received safe care and were protected from the risk of abuse and harm. People's care was delivered by enough suitably skilled and trained staff who were safely recruited. People's support needs and risks were assessed with detailed care plans which provided staff with the information they needed to manage any identified risk safely. Systems in place ensured people's changing needs were met. The environment was safe with appropriate arrangements in place to ensure equipment was regularly checked. People received their medicines safely and effective infection prevention and control (IPC) practice ensured people were protected from the risk and spread of infectious diseases.

The registered manager had the necessary skills, qualifications and experience to manage this type of service. Effective governance arrangements supported by robust systems and processes in place provided full oversight of all aspects of the service. People, their relatives and staff said the service was well managed, commenting positively on the visibility and accessibility of the registered manager. They had all been consulted and involved in bringing about recent improvement made at the service. There was evidence of a positive culture in and people spoke openly and freely about their experiences. The service worked in partnership with other professionals and organisations to ensure people received joined up care, were treated in line with best practice and experienced good outcomes.