Southview

People continued to receive safe care. People were safe and staff knew how to keep them safe from harm. The provider had a recruitment process to ensure they had enough staff to support people safely. People received their medicines as prescribed. Staff followed infection control guidance. Accidents and incidents were monitored.

People continued to receive effective care. Staff were supported and had the skills and knowledge to meet people's needs. People had choice and control of their lives and staff supported them in the least restrictive way possible. People's nutritional needs were met and they received enough to eat and drink to ensure they had a healthy diet. People accessed health care when needed.

People continued to receive care from staff who were kind and caring. Staff supported and encouraged people to be involved in how decision were made about their support. Staff were caring, compassionate and kind. People's privacy dignity and independence were respected.

People continued to receive responsive care. Staff knew people well. Their support needs were assessed and planned to ensure they received the support they needed. People took part in activities of interest and their preferences, likes and dislikes were known to staff. The provider had a complaints process which people were aware of to share any concerns.

The service continued to be well managed. The environment was welcoming, warm, comfortable and clean. The registered manager was known and made themselves available. There were good audit systems in place to ensure the service continued to meet people's needs.