Palmyra

Situated close to local amenities, the service appears externally as a domestic property on a residential street. Palmyra accommodates up to 15 people in one building. There is ramp access to the front of the house. Bedrooms are situated over three floors. A kitchen, dining room and lounge are situated to the ground floor. There is a large enclosed garden situated to the rear.

People's experience of using this service: Although Palmyra catered for adults of all ages, most of the people living at Palmyra were older adults. Palmyra offered support to people who had been unable to live independently in the community.

People living at Palmyra were very much a part of the local community and accessed the community and its facilities through both socialising and activities. Some people had family members and friends who lived locally and visited them on a regular basis.

There was enough staff to support people to engage in whatever activity they chose. This helped to promote people's choice, independence and inclusion. The size, layout and staffing arrangements meant that Palmyra had a homely feel. People and their relatives told us they were settled and happy living at Palmyra and considered it as home.

People received care from staff who had been supported in their role with appropriate training and supervision. Staff were caring and compassionate and knew people's needs and preferences well.

Regular checks and audits were carried out to determine the quality and safety of the care being provided.

Risk assessments had been undertaken to support people safely and in accordance with their individual needs. People were encouraged to be as independent as possible.

People were encouraged to express their views and were actively involved in decisions about their care.

The registered manager and registered provider promoted a person centred and transparent culture within the service. The ethos of the service was to give people the freedom to enjoy an everyday life.