Greenbanks
- Care home
- 66 beds
- No nursing
- Dementia care
- Registered since 2010
- Abbots Langley, Hertfordshire, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Requires improvement in 2016, most recently Requires improvement in June 2023.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
46 of 210
rated care homes in Hertfordshire are rated Requires improvement, like this one.
Greenbanks: inspection record
Rated Requires improvement in June 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Arden House Nursing Home (Outstanding, 1 mile away) and Montrose Care Home (Good, 1.2 miles away).
Nearest care homes:
- – St Malo Not yet rated, 0.2 miles away
- RI Courtland Lodge Requires improvement, 0.3 miles away
- RI Lancaster Court Requires improvement, 0.8 miles away
- RI Park View Residential Home Requires improvement, 0.9 miles away
- RI Turning Point - Parkview Requires improvement, 0.9 miles away
About the service
From the Care Quality Commission's inspection report published 30 June 2023. Quoted under the Open Government Licence.
Greenbanks is a residential care home providing personal care to up to 66 people. The service provides support to older people, some of whom may be living with dementia. At the time of our inspection there were 56 people using the service.
What inspectors found
People's records did not always contain all the information staff needed to provide safe care and their medicines were not always managed well. Staff did not always report safeguarding concerns and we did not see any evidence of learning from incidents. Staff had not always been recruited safely. People were not always supported by enough staff.
Read the rest of CQC's summary
People were not supported to have maximum choice and control of their lives and staff did not always support them in the least restrictive way possible and in their best interests. People were not always supported by staff with the necessary skills.
The provider's processes to monitor the safety and quality of the service were not effective. Some staff were not always open and honest when mistakes were made.
The new leadership team had a good understanding of the issues with the service and had plans to rectify them. Staff found the interim manager approachable and supportive. People's families were kept informed and spoke positively about the care received.
Questions to ask when you visit
- Safe was rated Requires improvement on 30 June 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 30 June 2023. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 30 June 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Obianuju Emekwuo
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 30 June 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Runwood Homes LimitedBrand: Runwood
- Ownership type
- Organisation
- Companies House number
- 00731250 (opens Companies House)
Runwood Homes Limited runs 55 services in England, 37 of them in the East of England. 46 are rated Good or Outstanding and 9 are rated Requires improvement or Inadequate.
Other services run by Runwood Homes Limited
- O Low Furlong Outstanding. Care home, Warwickshire, West Midlands
- G Alexandra House - Harlow Good. Care home with nursing, Essex
- G Ashwood - Ware Good. Care home, Hertfordshire
- G Bennett Lodge Good. Care home, Thurrock
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Greenbanks provide nursing care?
- No. The Care Quality Commission lists Greenbanks as a care home without nursing.
- How many beds does Greenbanks have?
- The Care Quality Commission's register lists 66 beds at Greenbanks.
- When was Greenbanks last inspected?
- The Care Quality Commission's latest rating for Greenbanks was published on 30 June 2023.
- Who runs Greenbanks?
- Greenbanks is run by Runwood Homes Limited. It runs 55 services in England, 37 of them in the East of England.
- What is Greenbanks's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 30 June 2023.
Contact
- Phone
- 01923 255160
- Address
- Greenbank road, Watford, WD17 4JR Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Arden House Nursing Home (Outstanding, 1 mile away) and Montrose Care Home (Good, 1.2 miles away).
Nearest care homes:
- – St Malo Not yet rated, 0.2 miles away
- RI Courtland Lodge Requires improvement, 0.3 miles away
- RI Lancaster Court Requires improvement, 0.8 miles away
- RI Park View Residential Home Requires improvement, 0.9 miles away
- RI Turning Point - Parkview Requires improvement, 0.9 miles away