Oval House

People's needs were risk assessed and kept under review. Any changes in people's needs were responded to, which included seeking the advice of external health care professionals. Staff were aware of their responsibilities in reporting concerns to safeguard people. Medication was managed safely.

There were enough staff to meet people's needs and checks were carried out as part of staff recruitment. Staff undertook training in topics related to the promotion of people's safety, health and welfare. Staff were knowledgeable about their role in reporting concerns, both internally and externally.

Family members told us they had received information about the service's approach and management of COVID-19 during the pandemic. Family members had maintained contact with their relatives, including visits in line with government guidance.

The service had a 'visiting pod' which provided independent access for family members to visit their relatives. All visitors to the service were required to follow government guidance for visiting people in care homes. Staff were seen to be wearing PPE (personal protective equipment), which included gloves, aprons and masks. Both people and staff were routinely tested for COVID-19, consistent with government guidance.

Family members spoke positively of the manager, and spoke of their supportive, friendly and helpful approach. They told us their views about the service had been sought, however not everyone could remember receiving feedback following the consultation process.

The manager had an open-door policy and staff told us the manager was supportive. Systems to support staff and seek their views included meetings, supervision and the completing of surveys.

A robust system of quality monitoring was in place, which included managerial oversight of the service. The findings of monitoring visits and audits were collated into a report, which included action plans, which were kept under review.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk