Abbotts Road

The service applied the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that was appropriate and inclusive for them. The home is located on a small residential road near to local shops and cannot be identified from outside as a care home.

We saw there were enough skilled staff on duty to meet peoples needs and provide them with support and attention they required to safely engage in activities known to be of interest to them. Some people liked to engage in light household tasks with staff support and supervision. People were supported to use community facilities and the transport provided in the home was well used to ensure everyone could participate and make use of community facilities and visit places of interest. Risks were well known by staff and safely managed. People received the medication and support they needed to keep them safe.

A varied and balanced diet was always provided for people in line with their preferences and dietary needs. Staff were well trained and knowledgeable about how people needed to be supported to keep well and to enjoy a good quality of life.

People were supported to have maximum choice and control of their lives and staff supported support them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance to deliver good outcomes for people. These ensure people who use the service can live as full a life as possible and achieve the best possible outcomes which include control, choice and independence. The support focussed on people having as many opportunities as possible for them to gain new skills and become more independent in line with their plans.

The registered manager and staff ensured people's individual care and support needs were met. Reviews were regularly undertaken to help ensure positive outcomes could be provided for people. Regular contact with healthcare providers was maintained by staff in the home so the health and support needs of people could be monitored and acted upon as necessary.

Relatives of people expressed confidence in the registered manager and staff, they said they were well informed and updated by the home about all aspects of the care provided. Relationships between the registered manager and staff were positive and all said communication in the home was good with information about people shared in a timely manner. Regular audits and checks were conducted by the provider to maintain and check on the quality of the service provided.