The Crescent

The locations fire risk assessments did not include the environmental recommendations, or any preventative changes completed as advised by the Fire and Rescue Service report.

Staff training was not always completed within timescales to ensure all staff have the necessary and up to date knowledge and skills to support people's needs and safety.

The systems used by the provider to have oversight of the service were not always followed at the location to ensure accurate and robust quality monitoring was taking place or being completed consistently.

People felt safe and their freedoms were respected. Relatives shared positive views around people's safety and staff understood people's needs and how to raise concerns about people's safety.

People's needs and independence were promoted by staff and the management team. The provider understood their legal responsibilities in the safety and care of people. The provider was working in partnership with the local authority to make improvements to safety at the service and people's experiences of care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The size and design of the service allows people's privacy and dignity to be maintained and facilitates person centred care. The service did not feel impersonal and people could choose to use communal areas. The service is located within the local community, close to local amenities

and health services. The service recognised people's strengths, promoted people's independence and used positive behaviour support to inform their practice.