Dana House

Right Support People were supported by staff who understood their needs and had received training to support them in their roles. Personalised support plans gave clear information for staff to follow in keeping people safe, whilst enabling people to be as independent as possible. There were sufficient staff on duty to meet people's identified needs and additional staffing was provided as required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care People's care plans were regularly reviewed and updated to include important information and guidance for staff on supporting their identified needs. Staff understood people's wishes and preferences and were observed to support people in a friendly and respectful manner.

We observed good communication between people and staff. Staff had engaged with people, family members, health care professionals and other relevant individuals to ensure people's care and support met their needs.

Right Culture People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. People's quality of life was enhanced by the service's culture of transparency, respect, improvement, and inclusivity. Staff were supported to discuss best practice for the people they supported in supervisions and team meetings.

People were provided with the support they required in the home and to access the local community as

they wished. There was no evidence of restrictive practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk