Poplar Lodge

The provider was able to demonstrate how they were meeting the underpinning principles of 'right support, right care, right culture.'

Right Support People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful life. Staff supported people to take part in activities and pursue their interests in their local area. People were supported in a safe and clean environment that met their sensory and physical needs. Staff supported people to make decisions following best practice in decision-making. Staff supported people to play an active role in maintaining their own health and wellbeing.

Right Care People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. People received care that supported their needs and aspirations, was focused on their quality of life, and followed best practice. Staff and people co- operated to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.

Right Culture People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs. Staff knew and understood people well and were responsive; they supported people's aspirations to live a

quality life of their choosing.