Ivydene

We found the following examples of good practice.

Visitors are provided with an infection prevention and control (IPC) pack upon entering the service. This contained essential personal protective equipment (PPE) for visitors use. The pack also contained a pen to reduce the risk of transmitting infection through sharing this equipment.

The provider had made adaptions to the layout of the service to promote good IPC practice. This included reconfiguring furniture to support social distancing and adapting a ground floor bedroom into a room where visitors could be safely supported to enter the home.

Staff had worked with people to help them understand how to reduce risks related to the pandemic. This included information and support around social distancing, the use of PPE and COVID-19 testing.

Staff had worked to minimise the impact of the pandemic on people's wellbeing. They had worked with other services to help ensure people had access to social opportunities with their peers. Staff also supported people to stay in contact with their loved ones whilst physical visits were not possible.

The provider had effective systems in place to ensure the staff had appropriate levels of PPE available.

The service was visibly clean. There were effective cleaning schedules in place, which identified where frequently touched areas needed additional cleaning.

The five questions we ask about services and what we found