Brookland House

People important to those living at the service said they felt the people were safe living at Brookland House. Staff knew how to raise concerns if there were incidents and accidents. Staff were happy in their role this led to a positive atmosphere. There were enough staff to support people. Staff had the training and knowledge they needed to support people. Staff knew people well and knew how to provide them with the support they needed. Care plans were clear and provided appropriate guidance to staff to keep people safe.

There were effective processes in place to assess and review people’s care and nursing needs. We found the service was working within the principles of the MCA and if needed, appropriate legal authorisations were in place to deprive a person of their liberty.

People were supported by staff who were kind and caring and promoted their independence. People were supported to remain as independent as they wished and where possible they were consulted about how their care was carried out.

The provider had policies and procedures to identify people who were most likely to be subject to inequality in experience or outcomes. This helped to ensure their care was planned and delivered in response to this.

There were systems in place to check the quality of the service. The Manager, provider and staff understood their roles. There were management systems in place to ensure the quality of the service was checked and monitored. The service did not have a manager registered with the Care Quality Commission at the time of the assessment. The service had been without a registered manager since August 2022. An acting manager had been appointed by the provider to oversee the management of the service. At the time of the assessment the service had not applied to register the acting manager with the Care Quality commission. This provider is required to have a Registered Manager to oversee the delivery of regulated activities at this location.