Yeovil - Sherborne House Care Home

The home also had a separate pathway unit called "The Wing." The Wing accommodated 8 of the 31 people. This unit was for people who had been discharged from hospital to be assessed prior to going home or moving into alternative accommodation. The Wing was staffed by 2 NHS staff members, an occupational therapist and a physiotherapist. The NHS staff carried out the needs assessments when people came to the home and Altogether Care LLP provided the accommodation and care staff to deliver the regulated activity.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home had been extensively redecorated since the last inspection. The home environment had been adapted to meet people's needs. Dementia friendly signage helped people move around the home safely and there were additional quiet seating areas.

Since the last inspection there was a new registered manager. The registered manager and other senior staff carried out a robust programme of audits which helped ensure good oversight of quality and emerging risk in the home. When issues were identified these were quickly resolved and learning shared.

Risks to people were assessed, recorded and regularly reviewed. Staff demonstrated a good understanding of the signs and symptoms that could indicate people were experiencing abuse or harm. Staff knew how to report concerns both internally and externally.

There were enough staff to meet people's needs. Call bell response times were monitored to ensure people received timely support. Staff were recruited safely, thereby helping to ensure only suitable people were employed.

Staff received a comprehensive induction and ongoing training to help them understand and meet people's needs. People and their relatives felt the staff were well trained and competent.

People were supported to access health services whenever required. This included the home's rehabilitation

wing and off-site services such as hospitals and GP surgeries.

Staff spoke positively about the registered manager and said they were proud to work at the home. They felt supported by their colleagues and senior management. The registered manager felt well supported by the provider. Staff were actively encouraged to gain additional skills and qualifications to develop their practice.

The home worked well with other organisations such as hospital discharge teams, social services and local colleges. The home also understood the importance and benefit of links with the wider community through social events.