Spring Gardens

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were cared for by staff who were well supported and had the right skills and knowledge to meet their needs effectively. Staff followed good practice guidance. Staff supported people with their healthcare needs and worked well with external healthcare professionals. People's nutritional needs were met. People said they enjoyed the meals and there was enough choice.

People were treated well, with kindness and compassion by staff who respected their privacy and dignity and promoted equality and diversity. People were supported to be as independent as possible. We received very positive feedback about the caring approach of staff and the management team.

There was a programme of activities that were tailored to people's individual preferences. People told us they enjoyed these. People were asked for their views and their suggestions were used to continuously improve the service. People knew how to raise concerns should they have any.

The service was led by registered managers and a management team who everyone described as approachable, well organised and caring. The culture at the service was open and inclusive. A range of systems were used to monitor the quality of the service. Where areas of improvement were identified these were acted upon.