Lynfords

Right Care Care was not always person-centred. For example, we could not be sure that people always had their own toiletries. This was addressed immediately at the time of inspection. Records did not always demonstrate that people were given choices in relation to the food they ate and the activities they participated in.

We observed that staff were caring in their approach and people responded warmly to them. Relatives and professionals described staff as caring. We observed this and that people responded warmly to staff. When people needed personal care, staff ensured that this was provided by discretely taking people to their bedrooms. A professional told us, "The staff I have met have been very kind and caring on each of my visits. They seem to have the residents' best interests. The interactions I have seen have been respectful and kind and take into account residents' relatives."

Right culture There were systems to ensure people's views were sought through keyworker meetings and there were plans to develop this further. There were no recent surveys for people or their relatives. Staff morale had been low but there were regular staff meetings and management had ensured that all staff attended a recent supervision meeting. Staff told us support had greatly improved and they felt confident this would continue. Visiting professionals all spoke positively of the impact the new manager had already made in the short time they had worked at the service.

The systems for auditing the service ensured that any shortfalls were identified. Following these checks an action plan was written to ensure that matters were assigned for addressing and a clear timescale was given.

Right Support

The model of care used ensured that people were able to make choices and decisions and any risks were assessed and reviewed regularly. As a result of reviews, applications had been submitted for additional funding to meet some people's changed needs and to maximise their opportunities to be more independent and in control of their day. Emphasis had been placed on ensuring that staff had the skills, knowledge and experience to meet people's individual needs. Lynfords was kept clean.