The Marshes

We found the following examples of good practice.

The home was following government guidance in relation to visitors. Any visitors were requested to phone in advance and a risk assessment would be prepared. On arrival at the service all visitors would have their temperature taken and be asked to carry out a Lateral Flow Device (LFD) COVID -19 test before they could enter the home. Results were recorded. Visitors were asked to wear personal protective equipment (PPE) and advised to remain socially distant from people and staff.

There was a programme to ensure all staff were tested regularly. This was alongside daily temperature testing for everyone and observing people for any signs or symptoms of COVID -19.

The registered manager followed current guidance in relation to infection prevention and control. Cleaning schedules were clearly recorded. All touch points were cleaned three times daily. A new kitchen had been installed and work continued to complete painting in the dining room and corridors.

The home had recovered from an outbreak and had contingency plans in place should any person or staff come into contact with anyone with COVID -19 or test positive. The registered manager praised the staff team for their hard work throughout the outbreak and lockdown. All staff wore PPE and had received training on infection control, the putting on and taking off of PPE and hand washing.

Individual risk assessments had been written for people and staff to consider specific risks in relation to any underlying health conditions or specific considerations. Staff continued to receive regular supervision and support. The home worked flexibly to meet staff's needs. For example, a staff member who had been off through COVID -19 had been able to come back on a phased return. All staff take breaks individually.

Where possible, people continued to be supported to maintain contact with relatives by telephone and through the use of technology. Indoor activities such as bowling were carried out and people enjoyed daily walks or drives locally.

The five questions we ask about services and what we found