Woodside Nursing Home

The inspection was carried out due to the service not being inspected since 2018 and was prompted in part by information of an incident following which a person using the service sustained an injury.

We reviewed all key questions and quality statements under the domains of Safe, Effective, Caring, Responsive and Well-led.

People were safe and protected from abuse and avoidable harm. Where concerns had been identified, the provider took action to prevent reoccurrence. The provider was proactive and there was a culture of safety where incidents were reported and investigated. The environment was clean and well-maintained and regular safety checks were being completed by the service. There were enough qualified, skilled and experienced staff who had access to regular support and supervision. Staff had all the required employment checks before they commenced in their role and staff and teams worked well together. We observed people were being supported to live healthy lives and clinical staff were mainly monitoring people’s outcomes. Staff were kind and compassionate and this was confirmed by partners working with the service. There was evidence in care plans of person-centred information being available for staff to follow and the service supported people with planning for the future. The provider had a shared vision, strategy and culture and leaders were capable, compassionate and inclusive. Staff were able to speak up about any concerns and there were workforce equality, diversity and inclusion initiatives in place. There was evidence of working with other partners and people accessing the community. The provider had learning, improvement and innovation initiatives in place.

However, we identified some governance concerns. For example, lack of repositioning records for a person at risk of pressure wounds, minor infection, prevention and control (IPC) concerns in one area of the building and the gender preference of a person not always being recorded in documents in line with their preference. Medicine storage room temperatures were noted to have been consistently above the National Institute for Health and Care Excellence (NICE) guidelines of 25 degrees Celsius for a 3-month period. Although audits had identified the high temperatures, the steps the provider took did not effectively reduce the room temperatures. The provider acted quickly to resolve these concerns during the inspection.