Newhey Manor Residential Care Home
- Care home
- 24 beds
- No nursing
- Dementia care
- Registered since 2011
- Central Rochdale, Rochdale, North West
Inadequate
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Inadequate.
2 months
since the latest rating was published.
The only one
rated Inadequate care home in Rochdale, out of 54 with a rating.
Newhey Manor Residential Care Home: inspection record
Rated Inadequate in August 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: The Willows (Good, 1.9 miles away) and Laburnum House Shaw Limited (Good, 1.9 miles away).
Nearest care homes:
- – Holt House Not yet rated, 0.7 miles away
- RI Oaklands – Residential Requires improvement, 1.3 miles away
- G The Willows Good, 1.9 miles away
- G Laburnum House Shaw Limited Good, 1.9 miles away
- RI Thames House Requires improvement, 2 miles away
What inspectors found
From the Care Quality Commission's assessment published 3 August 2026 (assessment visit 5 May 2026). Quoted under the Open Government Licence.
Date of assessment: 16 June to 3 July 2026
Newhey Manor is a residential care home which provides personal care for up to 24 older people, some living with a diagnosis of dementia. At the time of the assessment there were 17 people living in the home. We assessed all quality statements under the five key questions of Safe, Effective, Caring, Responsive and Well Led.
At our last assessment, published in November 2025, the home was rated requires improvement overall and four breaches of the legal regulations in relation to consent, safe care and treatment (including medicines), premises and equipment and good governance were identified. At this assessment we found the provider was still in breach of the same 4 regulations. The home is now rated inadequate. ‘This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we user our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
- Safe Inadequate
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led Inadequate
Read the rest of CQC's summary
Effective management systems to help monitor any accidents, incidents or concerns had not been implemented and embedded to identify areas of improvement and learning.
Accurate and complete staff rotas and training records were not maintained. Areas of staff training and development needed improving.
There were on going concerns regarding the management of medicines and we were not assured that all medicines were managed safely.
People had their needs assessed on admission but there were no meaningful reviews of people’s needs which included the person and their families. Staff were familiar with people’s needs however documentation that was used to monitor health and well-being was not always completed accurately.
Staff were kind and caring but there was a lack of stimulation in the home and people were not supported to be independent or improve their mobility. Staff attended to people’s immediate needs and contacted other healthcare professionals for support when needed.
Adaptations in the home helped accessibility, however the environment was not dementia friendly, and people did not have regular access to an outdoor space.
The vision and aims of the home were not shared with staff and some staff training was out of date. The necessary support and guidance had not been provided to the new home manager to enable them to fulfil their role competently.
Meaningful audits were not completed and there was no system in place to manage current performance and identify any gaps in knowledge. The provider had not sourced support in relation to dementia care and the necessary documentation was not in place for when people moved between services.
The provider did not encourage or support continuous learning and there were no systems in place to facilitate this.
-
Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to inadequate. This meant people were not safe and were at risk of avoidable harm.
The service was in breach of legal regulation in relation to people’s safe care and treatment, premises and equipment and the way people’s medicines were managed.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulation in relation to consent.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant people’s needs were not always met.
-
Well-led
Inadequate
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question inadequate. At this assessment the rating has remained inadequate. This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Inadequate on 3 August 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 3 August 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 3 August 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 3 August 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered manager
- Rida Youssef
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 7 July 2018. Latest assessment published 3 August 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Lily Care Ltd
- Ownership type
- Organisation
- Companies House number
- 04597674 (opens Companies House)
Lily Care Ltd runs 2 services, all in the North West. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Lily Care Ltd
- G Limefield Court Retirement Home Good. Care home, Bury
Getting help from Rochdale Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Rochdale Borough Council
- Ask for a care needs assessment
- Phone: 0300 303 8886, Monday to Friday 8.30am to 4.45pm
- Support for carers
- Paying for care: Rochdale Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Newhey Manor Residential Care Home provide nursing care?
- No. The Care Quality Commission lists Newhey Manor Residential Care Home as a care home without nursing.
- How many beds does Newhey Manor Residential Care Home have?
- The Care Quality Commission's register lists 24 beds at Newhey Manor Residential Care Home.
- When was Newhey Manor Residential Care Home last inspected?
- The Care Quality Commission's latest rating for Newhey Manor Residential Care Home was published on 3 August 2026.
- Who runs Newhey Manor Residential Care Home?
- Newhey Manor Residential Care Home is run by Lily Care Ltd. It runs 2 services, all in the North West.
- What is Newhey Manor Residential Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Inadequate, published on 3 August 2026.
Contact
- Phone
- 01706 291860
- Address
- 64A Huddersfield Road, Newhey, Rochdale, OL16 3RL Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: The Willows (Good, 1.9 miles away) and Laburnum House Shaw Limited (Good, 1.9 miles away).
Nearest care homes:
- – Holt House Not yet rated, 0.7 miles away
- RI Oaklands – Residential Requires improvement, 1.3 miles away
- G The Willows Good, 1.9 miles away
- G Laburnum House Shaw Limited Good, 1.9 miles away
- RI Thames House Requires improvement, 2 miles away