St Teresa's Nursing Home

St Teresa's incorporates a former nunnery with more modern, purpose built accommodation that is separated into 2 wings: Gainsborough and Bartelt. The service is laid out over 3 floors, bedrooms can be found on each floor, with some offering en-suite facilities. People have access to communal dining and lounging areas, including a recently installed sensory space. There is level access to large, well-stocked gardens and the registered manager's office is located adjacent to the reception area.

We observed staff being kind and caring to people. People's equality characteristics were respected, and different cultures were embraced. We observed staff maintaining people's privacy by knocking on their doors prior to entering.

People were supported to eat and drink sufficiently; the dining experience had improved since our previous inspection. The layout of the premises had been reconfigured to aid the flow of care delivery. People were supported to access healthcare and professionals spoke positively about working with staff. We found people's support with oral healthcare was inconsistent. The provider responded to our concerns and implemented a dental tracker at the time of our inspection. We did not find people experienced poor outcomes in relation to these inconsistencies. We received mixed comments from people about how consistently staff delivered care to support people's choices.

People and relatives spoke positively about the registered manager and said they could raise concerns if needed. The provider continued to build relationships with local organisations and volunteers. Statutory notifications were submitted to CQC in line with regulations. Overall, audits and checks were used effectively to identify shortfalls, however we did find gaps in documentation that had not been identified by the provider checks.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.