Regency Court

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

There were enough staff to meet people's needs and keep them safe. Staff received the training and support they required to carry out their roles. Medicines were managed safely.

People felt safe in the service. Safeguarding events, accidents and incidents were reported, recorded and acted upon appropriately. Risks to people were assessed and managed well by staff. One relative said, "[Family member] is safe here, they have been in 2 other homes but they are much happier here."

The environment was well maintained and clean. Safe infection prevention and control procedures were followed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received person-centred care. Care records had improved although some further minor improvements were identified. People and relatives were happy with the care provided and were involved in planning and reviewing care. People and relatives praised the staff for their kindness and compassion. We saw staff treated people with respect and maintained their privacy and dignity. Activities were taking place. People had access to healthcare services. People were provided with a choice of food and drinks and enjoyed their meals.

There had been a lack of consistent leadership over the last couple of years but this had improved. Relatives

and staff spoke highly of the current manager and acknowledged the improvements they had made since starting in post. The provider had secured additional support from an external consultant. Effective quality assurance systems had been implemented and issues were actioned and verified by the consultant and provider. An action plan was in place to make sure improvements were sustained and developed further.