De Brook Lodge

Safe recruitment procedures were in place. Following review, staffing levels had been increased so that sufficient numbers of staff were always available. Further recruitment was taking place and shift patterns reviewed providing more flexibility in support at core times.

Systems were in place to help manage people's prescribed medicines. Staff responsible for the administration of medication completed training and assessment to check their practice was safe. Issues identified in one unit were resolved during the inspection.

Individual care plans were in place. These were personalised detailing people's wishes and feelings. Where risks had been identified these had been assessed and planned for. Support and advice was sought from health professionals where there had been changes in people's needs.

People and their visitors spoke positively about the care and support provided by staff. A range of activities and opportunities were provided offering variety to people's day.

Suitable arrangements were in place to ensuring the premises and equipment were kept safe. Good hygiene standards were maintained, and guidance adhered to in relation to COVID-19.

Systems and processes were in place to deal with any safeguarding concerns and complaints. People and their visitors said they felt able to raise any issues with the staff team. Managers had worked closely with the local authority to resolve recent concerns and improve systems so people received safe and effective care.