Percy House

The home has been adapted from terraced houses in a residential area.

Health and social care professionals told us staff were exceptionally kind, caring and compassionate. The service was exemplary at helping people achieve positive outcomes, building confidence and independence to better manage their mental health.

People and care professionals said their mental, emotional and physical well-being had significantly benefited by living at the home. Several people had previously used long-stay hospitals but at Percy House they could live successful lives as citizens of their local community.

The provider created a caring, accepting environment where people's well-being and individuality was at the heart of the service. The provider was creative and innovative at looking for ways to meet individual needs.

People had capacity to make all their own decisions. This was respected by the provider and staff.

People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service upheld this practice.

Staff were well trained and well supported. The provider was very supportive of people and constantly considered how they could enhance the service.

People and staff praised the culture of the management and staff team. They were all committed to providing high quality, person-centred support for people to be able to live positive lifestyles.