Keevan Lodge

The service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. However, people were given choices and their independence and participation within the local community encouraged.

Right Support People were supported to maintain their independence and lead full lives. Staff understood how to effectively support people as individuals. The service supported people to have the maximum possible choice, control and independence be independent and they had control over their own lives. People were encouraged and supported to attend routine healthcare appointments to ensure their wellbeing. The service worked in collaboration with people to help plan and review their care.

Right Care People were supported by staff who understood their individual needs. We observed kind and caring interactions between people and staff. People were supported by staff who were well trained and had also received training in working with people living with autism and learning disabilities. Staff understood what was important to people and supported them to take part in activities that were meaningful to them.

Right culture The service was well run and staff were passionate about working with people. The values of the service were reflected in the care people receive. The service ensure staff understood best practices around making sure people were treated as individuals. People's opinions were important and there were numerous systems of gaining people's feedback. Auditing systems and people's feedback ensured there was oversight of the care being provided. Where any learning was identified this was used to improve the quality of care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was requires improvement (published 19 February 2021) and there were breaches of regulation around the safe management of medicines and management oversight of the service. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of the regulations (regulations 12 and 17).