The Aldbury

Since the last inspection governance and management systems had been improved. This provided better oversight and helped ensure the delivery of safe and good quality care. There was robust communication throughout all departments.

People felt safe and enjoyed living at The Aldbury. Their relatives expressed confidence in how safe their family members were at the home. Policies and procedures followed by people who used the service, supported current government guidance and helped prevent the spread of infections such as COVID-19.

There were enough suitably trained staff, of good character, to meet people's needs. Where appropriate, staff referred people to other agencies and health professionals to enable effective outcomes for them.

People and their relatives were involved in decisions about their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, relatives and health professionals felt the home was well managed. They were unanimously positive in the competence and supportive approach of the registered manager. Staff enjoyed working at the home and felt supported by their colleagues. Management provided staff with the opportunity to develop their practice skills and obtain higher qualifications.

The home recognised its contribution to the health and social care system and had supported student nurse placements and training sessions with a local network of GP surgeries.