The Shores

People's experience of using the service and what we found The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

Right support Staff understood people and their individual needs well. People were supported by appropriate numbers of staff on each shift to ensure people's safety and meet their needs. Staff knew people well and provided kind, caring, person-centred care and support. People received care and support in an environment that was safe, clean and well maintained. People could express choice about their living environment and were supported to personalised their bedrooms reflecting their choice of furnishings and items that were important to them.

Right Care The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. Care plans and risk assessments were detailed and person centred ensuring people were supported to live full, active lives.

Right culture There was a relaxed, friendly and welcoming atmosphere at The Shores. Staff demonstrated good understanding around providing people with person centred care and spoke knowledgably about how people preferred their care and support to be given. The management team promoted an open and honest culture and staff had confidence in the leadership of the service and felt the service was well led.

For more details please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was requires improvement (published 7 October 2019).