Coral House

We found the following examples of good practice.

There was a clear procedure for welcoming visitors to the home. Health screening, temperature checks and personal protective equipment (PPE) contributed to keeping people safe. Staff were observed wearing PPE as per the home's policy and in line with current government guidelines.

Staff had received training in putting on and taking off PPE, COVID-19 and infection prevention and control. Staff understood the action they needed to take protect people from the risk of infection. There was a plentiful supply of PPE.

There were PPE stations throughout the home including places for disposal. Social distancing was encouraged. There was a dedicated visitor's 'pod' which was comfortable and could be accessed via a gate from the side of the house into the garden.

There were strict guidelines in place for accepting new admissions into the home. These included the receipt of a negative COVID-19 test result no more than 48 hours before the person arrived and a ten day period of isolation.

People had been supported to understand COVID-19, social distancing, national restrictions and PPE. There were easy read guidance and social stories on topics such as PPE, hand washing, keeping safe and the vaccine.

The home was visibly clean, free from clutter and robust cleaning schedules were in place. High touch point areas such as door handles and light switches were cleaned frequently.

Infection prevention and control (IPC) audits were carried out regularly and action taken where necessary. Staff were supported by an up to date IPC policy that provided detailed guidance.

Robust COVID-19 risk assessments were in place including actions taken to mitigate risk.

Relatives had a number of ways to stay in contact with their loved one's including face to face visits and video calls.

The registered manager told us their staff had worked extremely hard throughout the COVID-19 pandemic and it was important to look after wellbeing. Regular conversations and meetings between the staff team enabled them to share their concerns and receive support.

The registered manager told us they were supported by the provider and by other registered managers in their network. Attendance at regular registered manager meetings was a good source of support and information for the home.

The five questions we ask about services and what we found