The Moorings

We found the following examples of good practice.

People, staff and visitors were protected from risks of infection by robust policies and procedures. Visitors completed a health questionnaire, had their temperature recorded and were asked to complete a rapid COVID-19 test, which provided a positive or negative test result within 30 minutes.

The home was visibly clean and hygienic. Staff used cleaning products known to be effective with COVID-19. Cleaning schedules included frequently touched surfaces such as handrails, light switches and door handles. Regular cleaning audits were conducted to ensure safety standards were maintained.

The home had a plentiful supply of Personal Protective Equipment (PPE). Staff were observed wearing this correctly and senior staff monitored this. Staff had received internal training in how to put on and take off PPE. This helped ensure a consistent approach and government guidelines were followed.

The home had supported people and staff to participate in the government's COVID-19 testing and vaccination programme. Consent had been sought appropriately when required.

People and staff were encouraged to socially distance within the home. The interior layout and staff practice supported this. Only one staff member was allowed in the staff room at any one time and a one-way system had been introduced in the testing room. This helped reduce the risk of cross infection.

The home recognised the importance of supporting people's mental wellbeing. For example, staff had created a social story for a person experiencing bereavement and wanting to attend the funeral safely. A social story explains a particular situation, event or activity, which includes specific information about what to expect in that situation.

The five questions we ask about services and what we found