Castleford House Nursing Home

People felt safe and protected from the risk of harm and abuse. Staff knew people well and were able to notice any changes in people’s wellbeing. Systems were in place to keep people safe. Records showed staff had been trained in safeguarding. Staff told us how they would report any concerns and they were confident these would be dealt with appropriately. Care plans and risk assessments were clear and contained guidance on how to minimise restrictions and keep people safe. There were sufficient staffing levels to meet peoples’ needs and staff had been recruited safely. Systems were in place to support staff and make sure they had opportunities to develop their skills and knowledge. Records showed a wide range of training had been completed. Accidents and incidents were reviewed to identify developing trends which might indicate people’s care needs were changing.

People were treated as individuals. We saw staff respected people’s choices such as where people wanted to spend their time, what they wanted to eat and if they wanted to be involved in activities within the home. We saw staff understood the importance of people making decisions for themselves and this was promoted. The provider and staff understood how important social interaction was for people. A team of lifestyles staff organised various group and individual activities daily. The provider had policies and processes to support people to maintain choice and control in their lives. This included unrestricted visiting from people’s relatives and friends.

People were treated as individuals and their views sought and listened to. People were asked for their views on how the service was managed and they knew how to raise a complaint if needed. People, relatives and staff said they felt encouraged by the new manager of the service. Relatives concerns had been addressed. The staff team fostered a supportive environment and provided personalised care to meet people’s needs. People felt listened to and were happy with the care and support they received. We saw people had access to healthcare professionals when needed to ensure the best possible outcomes for their health.