Enhanced Elderly Care Service - Fellingate Care Centre Limited

We found the following examples of good practice.

● Systems and procedures were in place to prevent the spread of infection. Only essential visits could take place at the time of inspection. Visitors were required to undergo a robust screening procedure before they could enter the home.

● The service promoted social distancing. Chairs and tables in communal areas were spaced out for people to enable them to share these spaces safely. Staff were provided with separate areas in which they could take their breaks.

● The service admitted people safely and in line with best practice guidance. People were required to have a negative COVID-19 test before admission.

● The home was well stocked with personal protective equipment (PPE). Staff were trained in how to use PPE safely. Systems were in place to safely dispose of used PPE.

● Staff and people were regularly tested for COVID-19 testing in line with government guidance. Best interests decisions were in place for people who lacked capacity to consent testing.

● The home was clean, tidy and well ventilated. Additional cleaning of frequently touched areas such as door handles was in place. Anti-bacterial door plates for opening doors were in situ. The provider had purchased equipment to deep clean rooms and communal areas.

● The home had supported the wellbeing of people and staff. People were encouraged and assisted to have contact with their relatives using electronic communications. Monthly surveys were carried out to see what people had enjoyed doing to maintain their well-being. The management team supported staff using a variety of means including providing emotional support from external professionals.

The five questions we ask about services and what we found