Enhanced Elderly Care Service - Wardley Gate Care Centre
- Care home
- 88 beds
- No nursing
- Dementia care
- Registered since 2015
- Gateshead, North East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection moved it down from Good to Requires improvement.
2 months
since the latest rating was published.
The only one
rated Requires improvement care home in Gateshead, out of 46 with a rating.
Enhanced Elderly Care Service - Wardley Gate Care Centre: inspection record
Rated Requires improvement in August 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Primrose House (Good, 1.4 miles away) and Sister Winifred Laver Promoting Independence Centre (Good, 1.5 miles away).
Nearest care homes:
- G Primrose House Good, 1.4 miles away
- G Sister Winifred Laver Promoting Independence Centre Good, 1.5 miles away
- G Summerson House Good, 1.6 miles away
- G Lanchester Court Good, 1.7 miles away
- G Enhanced Elderly Care Service - Fellingate Care Centre Limited Good, 1.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 11 August 2026 (assessment visit 28 January 2026). Quoted under the Open Government Licence.
Date of assessment: 27 May 2026 to 16 June 2026
Enhanced Elderly Care – Wardley Gate is a care home providing personal care for older people, including people living with dementia, physical disabilities and sensory impairments. The service can support up to 88 people. At the time of the assessment, 79 people were using the service.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
People experienced positive outcomes in many areas of care. Staff were observed providing caring support. However, this was not consistent across all areas of the service. We observed occasions when people were in communal areas without staff present and opportunities to provide support and engagement were missed. People and their relatives gave positive feedback about their experiences. Staff supported people to maintain their independence and make choices about their care. We observed respectful relationships across the service. Staff managed medicines safely and worked with health and social care professionals to support people's needs.
However, leaders did not always have effective oversight of the service. The provider was in breach of the legal regulation relating to governance. Systems for monitoring quality and safety, including audits and checks, had not identified or addressed some concerns in a timely way. These included infection prevention and control, environmental safety, care planning and record quality. Care plans and records varied in quality and did not always clearly reflect people's needs or how decisions had been made. This meant staff did not always have clear guidance to provide consistent care. Although these concerns were not found across all areas of the service, they showed that people did not always receive consistent care.
Leaders had identified some of these issues and had started to act. However, improvements were not yet fully embedded and further work was needed to improve oversight and support consistent practice across the service.
Most people continued to receive positive support and feedback from people and relatives was generally positive. However, the concerns identified during this assessment meant people did not always receive safe and consistent care.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance and quality assurance.
Questions to ask when you visit
- Safe was rated Requires improvement on 11 August 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 11 August 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Sarah Carrel
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 18 February 2022. Latest assessment published 11 August 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Enhanced Elderly Care Limited
- Ownership type
- Organisation
- Companies House number
- 05242514 (opens Companies House)
Enhanced Elderly Care Limited runs 3 services, all in the North East. 2 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Enhanced Elderly Care Limited
- G Enhanced Elderly Care Service - Byker Hall Care Home Good. Care home with nursing, Newcastle upon Tyne
- G Enhanced Elderly Care Service - Fellingate Care Centre Limited Good. Care home with nursing, Gateshead
Getting help from Gateshead Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gateshead Council
- Ask for a care needs assessment
- Phone: 0191 433 7033, 24 hours a day, 7 days a week
- Contact adult social care online
- Support for carers
- Paying for care: Gateshead Council
Checked on the council's website, November 2026.
Common questions
- Does Enhanced Elderly Care Service - Wardley Gate Care Centre provide nursing care?
- No. The Care Quality Commission lists Enhanced Elderly Care Service - Wardley Gate Care Centre as a care home without nursing.
- How many beds does Enhanced Elderly Care Service - Wardley Gate Care Centre have?
- The Care Quality Commission's register lists 88 beds at Enhanced Elderly Care Service - Wardley Gate Care Centre.
- When was Enhanced Elderly Care Service - Wardley Gate Care Centre last inspected?
- The Care Quality Commission's latest rating for Enhanced Elderly Care Service - Wardley Gate Care Centre was published on 11 August 2026.
- Who runs Enhanced Elderly Care Service - Wardley Gate Care Centre?
- Enhanced Elderly Care Service - Wardley Gate Care Centre is run by Enhanced Elderly Care Limited. It runs 3 services, all in the North East.
- What is Enhanced Elderly Care Service - Wardley Gate Care Centre's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 11 August 2026.
Contact
- Phone
- 0191 469 9110
- Address
- Lingey Lane, Wardley, Gateshead, NE10 8EU Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Primrose House (Good, 1.4 miles away) and Sister Winifred Laver Promoting Independence Centre (Good, 1.5 miles away).
Nearest care homes:
- G Primrose House Good, 1.4 miles away
- G Sister Winifred Laver Promoting Independence Centre Good, 1.5 miles away
- G Summerson House Good, 1.6 miles away
- G Lanchester Court Good, 1.7 miles away
- G Enhanced Elderly Care Service - Fellingate Care Centre Limited Good, 1.7 miles away