Northfield House

Right Support: People lived in a domestic dwelling within walking distance of local shops and amenities. There was a bus stop nearby which enabled people to use public transport if they wished to travel further afield. People also had access to home vehicles which could accommodate wheelchair users.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome. Staff worked with other professionals to avoid people taking unnecessary medicines.

People were supported by staff to pursue their interests and take on new challenges to enhance their quality of life. Discussions with people and staff demonstrated that people led very active and social lives and were able to try new things that interested them.

Right Care: Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

The service had enough appropriately skilled staff to meet people's needs and keep them safe. People and relatives were very complimentary about the staff and thought they always went the extra mile to ensure people were content and happy.

Risk assessments were carried out to promote independence, enable people to try new things and take

positive risks to achieve their goals.

Right Culture: The registered manager led by example to create a positive person-centred culture.

People and their relatives were involved in social occasions and reviews of care.

People were active members of their local community in accordance with their wishes and interests.

People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their specific needs.

Staff knew and understood people extremely well and were responsive, supporting their aspirations to live a quality life of their choosing. Everyone was cared for and valued as the individual they were.