Croft House

The building was divided into 4 separate areas. Two areas cared for older people with personal care needs and 2 areas provided care to people living with dementia.

At the time of our inspection there were 61 people living at the home.

There were sufficient staff to support people, but staff were not always deployed effectively. The provider had identified this issue and was looking at how improvements could be made.

People felt safe at the home and with the staff who cared for them. People looked relaxed with staff when they supported them.

People received their medicines safely from senior staff who had received training and been deemed competent to carry out the task.

People felt well cared for and told us staff were friendly. People said they could choose what they did each day and staff respected their wishes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had good relationships with local professionals and worked together to ensure people's needs were met.

There were strong links with local people which enabled people to stay connected to their community.

People benefitted from a registered manager and provider who had effective systems to monitor quality and drive improvements.

The registered manager and management team were very committed to providing good quality care and support to people. They were open and responsive to issues raised and complaints, and used them to drive

improvements to the care people received.