Glen Lyn

The house is an older style property with accommodation set over three floors. At the time of the inspection 12 people were living at the home.

People felt safe at the home and with the staff who supported them. There was a stable staff team. People had built trusting relationships with staff which helped them to feel valued and cared for.

People lived in a home which was well maintained to make sure it provided a pleasant and safe environment. The home was clean and fresh which minimised the risks of the spread of infection.

People were cared for by staff who had the skills and experience to meet their needs. People had confidence in the staff who helped them.

People told us they were happy with the care they received. Staff monitored people's healthcare needs and helped them to make and attend medical appointments.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were kind and that they respected their privacy. People were encouraged to maintain their independence and their choices and wishes were respected.

People were able to take part in a range of activities at the home and in the community. People's friends and family were always made welcome at the home which helped them to keep in touch with their loved ones.

The home was well managed by a registered manager who worked alongside other staff. This enabled them to constantly monitor standards and look for where improvements could be made.

People told us the registered manager was open and approachable. People felt able to raise any concerns or make suggestions.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk