Golden Gorse Residential Care Home

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People told us they were able to make choices about their day to day lives. People said they were able to follow their own routines and interests.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People looked very at home and relaxed. They had unrestricted access to their personal rooms and all communal areas of the home.

The service gave people care and support in a safe, clean, well equipped, well-furnished and well- maintained environment that met their needs.

Right Care: People were treated as individuals and staff respected each person's routines and needs. However, there was limited information about how people and/or their representatives were involved in planning their care and setting goals for themselves. The registered manager gave assurances they would address this issue.

People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs.

Staff supported people to stay in touch with friends and family. People told us their family visited and they

enjoyed trips out with them.

People told us they felt safe at the home and staff were always kind.

Right Culture: There was a very happy atmosphere in the home. Some people had lived together for a number of years and had formed strong friendships with each other. People had a sense of belonging and felt included.

Staff continually interacted with people and included them in conversations and activities. Staff knew and understood people well and were responsive, supporting them to follow their own routines.

Staff turnover was very low, which supported people to receive consistent care from staff who knew them well.

People spent time with community access workers who were independent of the home.